UPDATED September 30th, 2011

IT Support Specialist is an inbound/outbound, customer-facing position that works with both ForthPhaze Technology's and client IT systems.

Duties include:

• Monitoring and responding to IT systems issues
• Monitoring and responding to backup notifications/reports
• Repairing systems that have problems or failures
• Installing and maintaining hardware systems, network systems
• Maintaining software and operating systems
• Performing client-initiated service requests
• Removing of virus/trojan/malware infections

Technical Skills Desired

• Expert in Windows XP/Vista/7
• Strong knowledge of Windows Server 2003, 2008, SBS
• Proficient with PC diagnostic software and repair tools
• Ability to build/repair computer equipment
• Perform data recovery and extractions from failed devices
• Repair PCs from virus/malware infection
• Coordinate RMA of devices through vendors
• Resolve warranty issues with vendors

Skills that will earn special consideration

• Virtualization technology, Hyper-V and VMWare
• Mac literate
• Linux experience and proficiency
• HTML, CSS, & PHP skills

All qualified candidates must have:

• A professional appearance
• Exceptional verbal and written communication skills
• A passion for technology
• An entrepreneurial spirit
• Sound analytical and troubleshooting skills

Please send your resume in Word or PDF format to info AT forthphaze DOT com. Be sure to indicate if you are interested in full-time or part-time employment in the subject line of your e-mail submission.

Due to the nature of service that ForthPhaze Technology provides, a background check must be authorized as a condition of hire.